To speed up the ordering process, please make sure you have the item name and number available. You can find out the status of your order any time by clicking on the "My Account" section. Click on the order number to see the status of that order. We make every effort to ship orders in a timely fashion. In the event that you select a back ordered item, your order may be divided into multiple shipments, as we will ship products that are immediately available from our distribution centers. Charges for back ordered items will not be applied to your credit card until we actually ship them to you; there is no need to re-order. Additionally, you will be charged for shipping only once. All prices are in U.S. dollars. benniandpenni.com is committed to bringing you, our customer, the best overall prices available online. benniandpenni.com accepts Visa and MasterCard. All prices are displayed and charged in U.S. currency. benniandpenni.com is required to collect sales tax on orders shipped within the state of California. The appropriate state and local tax rate will be charged on the price of the purchased items and, where required by law, on shipping and handling charges.
You may return (or exchange) items purchased from the benniandpenni.com online store by calling us to obtain an RMA number. If you return an item with RMA number, the method of refund will be the same as the original payment method. Customer will be responsible for Shipping and Handling on all refund and exchange. If you, or your pet, are not completely satisfied, we will replace or refund your purchase.